Evaluate by infrastructure (racking, temperature control, bonded storage), systems (WMS/TMS with API connectivity), SLA metrics (OTD, order accuracy), scalability (seasonal throughput and contingency capacity) and carrier relationships for desired lanes. Consider value‑add services: kitting, returns, and reverse logistics that align with your channel mix.

Close access to ports and arterial roads shortens dray distances and reduces handling stages, lowering cost-per-shipment and cutting transit windows. That proximity improves predictability for scheduled LTL and TL services, enables faster replenishment to urban DCs, and reduces variability that drives premium expedited freight spend.

Require cloud-enabled WMS with real-time inventory visibility, barcode/RFID scanning, slotting optimization and capacity planning tools. SLAs should define order accuracy, picking velocity, on-time shipment commitments, chargeback terms for misses, and clear escalation paths. Also validate surge staffing plans and temporary storage options for peak periods.