Prioritize order accuracy, on-time shipment percentage, inventory accuracy, cut-off times and outbound lead times, IT/API uptime for inventory visibility, returns handling SLA, and clearly defined billing practices. Ensure KPIs are measurable with penalties or remediation steps tied to missed targets.

Racking and slotting increase storage density and reduce pick travel time; dedicated cold storage is essential for temperature-controlled SKUs and impacts CAPEX/OPEX; cross-dock capacity lowers dwell time for fast-moving freight. Align facility layout to SKU velocity to optimize labor and throughput.

Expect a mix of ocean feeder services into Apia, regional airfreight to larger hubs, and road transport for local deliveries. Plan for transshipment windows to Australia/New Zealand or Pacific hubs, and confirm feeder schedules and cut-offs to avoid demurrage and missed sailings.

Include billing transparency, inventory audit rights, SLA definitions with remedies, insurance and liability limits, customs brokerage responsibilities, minimum volume clauses, termination terms, and data-integration requirements. Define dispute resolution and periodic performance reviews.