Focus on measurable KPIs: order cycle time, cost per order (including inbound/outbound handling), on-time fill rate, inventory turnover, and return-processing time. Also review SLA penalties, peak capacity commitments, and historical throughput variability to understand true operational risk.

Closer proximity lowers line-haul and final-mile miles, shortens transit windows, and enables more frequent carrier pickups. That translates to lower fuel and carrier surcharges, faster delivery promise windows, and better reliability for time-sensitive SKUs—especially critical for omnichannel reorder points.

Prioritize dock density, pallet positions, clear height, racking types, and loading bay configurations. Ensure availability of cross-dock capability, pallet consolidation, kitting, labeling, and secure short-term storage. Confirm handling procedures for pallet campaigns and mixed-case orders.

Real-time WMS integration with your OMS/ERP reduces data latency, automates pick/pack instructions, and enforces validation at scan points. Look for API connectivity, electronic ASN/EDI options, and reporting dashboards to monitor cycle counts, pick accuracy, and throughput trends.

Negotiate clear SLAs for order accuracy, on-time shipments, and receiving turn-times, with defined remedies. Include volume flex provisions for peaks, transparent pricing for storage and value-added services, minimum notice for capacity changes, and audit rights for inventory and billing. Consider KPI-based bonuses or credits to align performance.