Prioritize dock door counts and throughput, racking density (pallet positions per sq. ft.), average order pick rate, labor availability and turnover, WMS functionality and integration (EDI/API), and SLA performance for same-day/next-day orders. These metrics indicate the 3PL's ability to scale and meet service-level expectations.

Matam's connectivity to primary arterial roads shortens over-the-road transit and expands access to regional carriers and parcel networks, lowering last-mile costs and improving delivery windows. Proximity to trunk routes also simplifies multi-stop regional routes and cross-dock operations for quicker replenishment.

Expect a mix of storage (per pallet/ft2), handling (receiving, picking, packing), outbound per-order or per-line-item fees, and value-added charges (kitting, returns). Primary cost drivers include labor rates, throughput, SKU complexity, seasonal peaks, and integration/setup fees for WMS/API.

Essential capabilities include a modern WMS with API/EDI connectivity, real-time inventory visibility, order orchestration across channels, barcode/RFID support, automated reporting, and compatibility with third-party analytics or ERP systems to maintain accurate stock and quick issue resolution.

Onboarding typically includes site visits and SLA negotiation (2–4 weeks), systems integration and EDI/API testing (2–6 weeks), process design and SOPs for receiving/returns (1–3 weeks), and a pilot/live ramp phase to scale volume (2–8 weeks). Total timeline often ranges from 6–12 weeks depending on complexity.