Focus on measurable KPIs: on-time pickup/delivery %, order accuracy, average order cycle time, dock-to-stock velocity, and inventory accuracy. Review carrier transit times to key destinations, detention and accessorial policies, and lead times for capacity scaling to ensure SLAs match peak demand patterns.

Assess total landed cost rather than standalone rent: closer locations reduce transit and expedite fees but may have higher rents. Evaluate carrier connectivity for range and frequency, then model labor productivity and shift flexibility to predict per-order handling cost across projected volumes.

Require documented capabilities for temperature control (if needed), segregated storage, modern racking, returns processing, and pick/pack accuracy. Confirm WMS/WCS integration options, ASN handling, cross-dock capacity, and staffing models that support rapid replenishment windows.

Negotiate transparent unit pricing with volume tiers, clear accessorials, and indexed labor clauses. Include KPIs with fee/credit mechanisms, minimums tied to forecasted volumes, and defined onboarding costs. Build review points for seasonal adjustments and options for short-term capacity scaling.