Focus on WMS/TMS integration, real-time inventory visibility, SLA metrics (OTD, order accuracy), throughput and picking rates, cross‑dock capability, and integration with major carriers. Validate EDI/API support for order streams and returns, plus reporting that aligns to your KPIs.

Key cost drivers: storage per pallet/sku, pick-and-pack fees, inbound receiving charges, handling for returns, and transportation accessorials. Negotiate minimum volumes, rate review cadence, termination notice, and bundled services to align incentives and avoid hidden per-transaction fees.

Carrier diversity and proximity to main freight corridors reduce transit windows and provide routing flexibility for both B2B and consumer deliveries. A centrally located facility in Vuzenica can shorten last‑mile lanes to adjacent markets, improving cut-off times and reducing expedited freight spend.

Require racked storage, climate‑controlled zones, segregated returns processing, secure reverse-logistics workflows, kitting and light assembly areas, barcode labeling, and quality-control checkpoints. Confirm the provider’s SLAs for returns turnaround and their ability to scale labor during peaks.