Prioritize throughput and scalability, inventory accuracy (WMS integration), pick-and-pack efficiency, returns processing, and temperature control if needed. Also confirm carrier integrations, cut-off times for port/air consolidation, and SLA metrics for order accuracy and lead time. Consider value‑added services like kitting and custom packaging to reduce internal handling costs.

Port proximity reduces drayage and dwell time, cutting handling fees and expediting clearance. Bonded warehouses delay duty payment until goods move to domestic market, improving cash flow and reducing immediate landed costs. Together they shorten lead times by enabling faster customs processing and consolidated regional distribution.

Top 3PLs maintain partnerships with container carriers, local trucking fleets, national postal and courier services, and regional express carriers. Expect multimodal capacity (road/rail/air), scheduled container deliveries, and last-mile partners that serve urban and secondary population centers to ensure consistent lead times and SLA compliance.

Monitor on-time delivery rate, order accuracy, inventory accuracy, dock-to-stock cycle time, and cost-per-order. Also track dwell time at port/warehouse, ASN and EDI compliance, return processing time, and claims ratio. Regular scorecards and monthly reviews drive continuous improvement and contract adjustments.

Verify continuous temperature monitoring, validated refrigeration equipment, backup power, and documented HACCP/GMP processes. Review handling SOPs for receiving, pick-pack, and dispatch, plus contingency plans for power or equipment failure. Ask for temperature logs, maintenance records, and traceability for batch recalls.

Negotiate transparent unit rates (storage, pick/pack, receiving), minimum guarantees, demurrage and detention pass-throughs, fuel surcharges, and billing cadence. Include SLA penalties/credits for service failures, inventory reconciliation frequency, termination terms, and clauses for seasonal capacity spikes or volume scalability to control total cost of fulfillment.