Assess throughput and peak capacity, proximity to main transport corridors, pick/pack accuracy, and WMS integration. Model cost-to-serve including inbound consolidation, storage tiers and last-mile rates. Require KPIs for on-time shipping, inventory accuracy and chargeback terms to align costs with SLA performance.

Prioritize bonded storage options, secure container handling, high-bay racking, forklift fleet, and climate control if needed. Verify customs facilitation, local licensing, security controls and demonstrated experience in cross-border shipments to Kenya and Uganda to reduce clearance times and compliance risk.

Access to lake feeder services, reliable trucking corridors and consolidated container handling reduces transit legs and handling fees, lowering lead times and per-unit transport cost. Strong carrier density enables competitive spot rates and scheduled services, which help stabilize transit times and predictable SLAs.

Include SLAs for order cycle time, on-time ship rate, pick accuracy, inventory accuracy, dock-to-stock times and damage rates. Define invoicing cadence, chargeback rules, minimum notice for seasonal capacity, reporting frequency, and penalties or remediation paths for missed KPIs.