Focus on available footprint and modular expansion options, WMS integration and API support, pick-and-pack throughput, returns processing, and cold-chain if applicable. Also validate SLAs, KPI reporting cadence, and on-site staffing flexibility to handle seasonal demand within agreed cost models.

A Phichit node shortens road transit to northern and central Thailand and offers lower operating rents—reducing landed costs. Improved carrier density lowers per-shipment rates and enables faster turn times, but evaluate actual lane rates, fuel surcharges, and routing agreements for your SKU mix.

Key metrics include order accuracy, on-time shipment rate, dock-to-stock time, inventory accuracy, and order cycle time. Also require transparent chargebacks, escalation paths for exceptions, regular performance reviews, and real-time reporting access to your ERP or TMS.

Ensure the 3PL supports split-case picking, same-day cutoffs, integrated returns routing, and quality-control inspection at receipt. Confirm omnichannel visibility across channels, reverse logistics workflows, and the ability to perform kitting, labeling, or refurbishment to shorten time-to-shelf.