Prioritize measurable operational capabilities: WMS integration and real-time inventory visibility; SLA-driven pick/pack and shipping accuracy; demonstrated ability to scale for peaks and returns; proximity to major carriers and distribution corridors; transparent cost-to-serve breakdowns tied to SKU profiles and order velocity.

Location affects transit windows, access to carrier pools, and road congestion exposure. A well-located Kairouan facility shortens haul distances to inland customers, reduces fuel and driver time, and enables more efficient consolidation. These factors lower per-order distribution costs and improve delivery predictability.

Essential features include a modern WMS with API or EDI integrations, real-time inventory sync, order management and returns workflows, barcode-directed picking, and exception reporting. Additional value comes from shipment orchestration tools and dashboard KPIs for lead times, fill rates and cost-to-serve.

Negotiate flexible minimums, clear surge capacity terms for seasonal peaks, defined KPIs (OTIF, accuracy, lead time) with measurable penalties or credits, onboarding timelines, and transparent pricing for value-added services. Include clauses for inventory reconciliation cadence and termination lead times to manage risk.