Assess WMS functionality and API/EDI integration, inventory and pick accuracy, average order cycle time, on-time delivery rates, returns processing speed, slotting flexibility, and SLA/penalty terms. These KPIs indicate a provider's ability to scale while preserving service levels and margin.

Close access to national highways and Mediterranean port gateways shortens overland transit and enables more carrier routing options, improving frequencies for LTL/TL services. That typically reduces dwell time and freight spend through better consolidation and shorter truck turns.

Require a WMS with real-time inventory, barcode scanning, mobile picking, and open APIs or EDI for OMS/ERP integration. Look for automated reporting, shipment tracking, and returns portals to maintain visibility across channels and minimize stockouts or oversells.

Negotiate transparent storage, handling, pick-pack, and receiving fees plus minimums, fuel and seasonal surcharges, and customs brokerage costs. Agree SLA metrics, chargeback mechanisms, and review periodic rate adjustments to align operational costs with volume growth.