Evaluate location (proximity to customers and carriers), scalable capacity, WMS and API integration, SLA guarantees, inventory accuracy, inbound/outbound handling times, labor model, and value-added services (kitting, returns). Also review cost transparency, penalty terms, and contingency plans for seasonality.

Closer access to highways, intermodal links, and dense carrier networks reduces linehaul distances and enables more competitive LTL and last-mile rates. Better connectivity shortens transit times, lowers fuel and handling charges, and increases routing options for time-definite deliveries.

Demand features include narrow-aisle racking, multi-SKU pick zones, batch and piece-pick workflows, configurable cross-dock bays, real-time WMS with lot/serial support, EDI/API integrations, quality control, and customizable packing/labeling to meet varied customer requirements.

Request site visits, audit operational KPIs (OTD, inventory accuracy, cycle counts), review carrier contracts and freight benchmarks, validate insurance and regulatory certifications, check client references, run a pilot program, and confirm reporting cadence and system access for invoice reconciliation.