Prioritize WMS and API integration, SLA definitions (order cycle time, accuracy), pick/pack throughput, receiving and put‑away efficiency, returns handling, and value‑add services (kitting, labeling). Also evaluate inventory visibility, reporting cadence, and scalability to match SKU velocity and seasonal demand.

Location near major road corridors and carrier hubs reduces drayage and linehaul costs, shortens transit windows, and enables more reliable replenishment. Assess available carrier mixes, consolidation frequency, and multimodal options—these directly influence freight rates, lead times, and inventory holding requirements.

Look for certified cold‑chain zones (monitored refrigeration), secure high‑value storage with CCTV and restricted access, documented SOPs for chain‑of‑custody, and compliance with relevant regulatory inspections. Verify temperature monitoring, contingency power, and documented audit trails.

Negotiate transparent unit pricing (storage per pallet/day, inbound/outbound per order), minimums, activity thresholds, and pass‑through charges. Include KPIs for order accuracy, on‑time dispatch, dock throughput, and inventory variance with defined remedies and periodic business reviews to align cost and service outcomes.