Require dashboards and periodic reports that include order accuracy, pick-and-pack throughput, on-time-in-full (OTIF), dock-to-stock and order cycle time. Include SLA definitions, penalty clauses for missed metrics, and API-accessible data extracts for inventory and shipment visibility.

Location in Iganga reduces road kilometers to eastern Uganda and shortens feeder legs to major highways, which lowers fuel and driver-cost components. Proximity to Malaba/Busia corridors also trims cross-border transit and clearance time, improving predictability and reducing buffer inventory needs.

Validate WMS functionality and integration options, racking and slotting efficiency, temperature-controlled storage if needed, security and insurance coverage, material handling equipment, and outbound carrier connectivity for parcel, LTL and FTL services.

Model occupancy (space) charges, labor and shift premiums, pick-and-pack fees, inbound receiving and inspection, inventory carrying, value-added services, packaging materials, transport to consolidation hubs, and cross-border clearance or duties if applicable.