Prioritize 3PLs with proven road connectivity to Arua/Gulu, bonded and transshipment facilities, established carrier contracts for cross-border routes, and the ability to consolidate LTL shipments. Confirm local customs brokerage capabilities and regular carrier schedules to minimize dwell time at borders.

Expect a mix of fixed storage fees and activity-based charges (picking, packing, inbound handling). Additional cost drivers include cross-border clearance fees, fuel surcharges, detention/demurrage, and value-added service charges for kitting or cold storage. Request full landed-cost scenarios for typical SKUs.

Focus on order cycle time, on-time in-full (OTIF), inventory accuracy, pick-and-pack accuracy, dock-to-delivery lead times, and return processing SLA. Require regular reporting and threshold-based alerts to ensure operational visibility and continuous improvement.

Assess 3PL contingency plans for seasonal road disruptions, redundant storage or cross-docking options, generator or hybrid power solutions, bonded inventory strategies to reduce border delays, and insurance coverage. Verify local labor availability and emergency response protocols.

Require a WMS with real-time inventory visibility, API or EDI integrations for order and shipping flows, standardized ASN and POD reporting, and dashboard access for KPI tracking. Confirm connectivity with major carrier platforms and the ability to support automated returns processing.