Key KPIs include order accuracy, on-time dispatch rate, cut-off and lead times, inventory accuracy and dock-to-stock turnaround. Also evaluate WMS/TMS integration, cycle-count frequency, returns handling metrics and incident response times to ensure alignment with your channel mix and customer promises.

Site selection in Masaka typically reduces regional last-mile kms to southern districts and can lower carrier fees versus metropolitan dispatch. Proximity to major roads shortens transit times to central hubs, enabling faster same-day/next-day windows for nearby urban centers while balancing carrier consolidation economics.

Require racked storage and adequate clear-height, segregation for SKUs, ambient and cold-chain options where needed, generator backup, secure yards and loading docks, bonded or customs-capable space if applicable, and modern WMS with API integrations for inventory visibility and order routing.

Negotiate transparent unit pricing, defined minimums, fuel or indexation clauses, SLA commitments with penalties, inventory accuracy thresholds, data access and ownership, clear escalation and termination terms, and agreed onboarding timelines to reduce operational and financial risk.