Shortlist based on proximity to trunk routes, throughput capacity, cross‑dock and temperature control capabilities, carrier neutrality, SLA terms, inventory accuracy, integration with your OMS/WMS, and proven experience with similar eCommerce or B2B volumes. Also review local labor availability and contingency capacity.

Common cost components include storage (per pallet or cubic meter), pick‑and‑pack fees, receiving and putaway charges, inbound consolidation, outbound handling, returns processing, minimum monthly fees, and value‑added services. Providers offer transactional per‑order billing or bundled retainer models depending on volume predictability.

Expect same‑day to 48‑hour dispatch to Kampala and nearby districts and national next‑day to 3‑day delivery depending on carrier lanes and peak season. Cross‑border regional shipments will vary with customs processes and can add multiple days; SLA performance depends on carrier partnerships and fulfillment buffer strategies.

Require real‑time WMS/API integration or regular EDI feeds, daily inventory reconciliation, pick accuracy, order cycle time, on‑time fulfillment rate, returns turnaround, and clear dispute/claims procedures. Define KPIs, reporting cadence, and remedy terms to maintain operational alignment.