Prioritize dock capacity, pick/pack accuracy, inventory visibility (WMS integration), and SLA commitments for order cutoffs and ship times. Also evaluate value-added service availability (kitting, returns), labor skill level, and accessibility to major carriers to ensure consistent omnichannel performance.

Closer proximity to Kampala reduces line-haul time and fuel cost, expands carrier choices, and shortens delivery windows. Good road links enable higher drop densities and lower cost-per-delivery; poor roads increase dwell time and damage risk, raising total landed cost.

Model fixed rent or storage fees, variable pick/pack and handling charges, inbound receiving costs, administrative and integration fees, and transportation uplift to final delivery. Include inventory carrying cost, shrinkage assumptions, and projected seasonal volume variance.

Look for real-time inventory visibility, API-based order and shipment integration, ASN support, lot and serial tracking, and configurable workflows for returns and exchanges. Strong reporting, exception management, and EDI/API connectivity to marketplaces and carriers are critical.

Request KPIs (OTD rates, inventory accuracy, pick rates), references for similar clients, and audited capacity plans. Consider a pilot phase or short-term SLA, review contingency plans for labor or transport disruptions, and verify expansion options and lead times for additional space.