Prioritise operational metrics that affect customer experience and cost: inventory accuracy, daily processing capacity, RMA/returns throughput, peak season scalability, and IT integrations (WMS, OMS, carrier APIs). Also evaluate physical infrastructure: dock doors, racking types, security, and value-added service areas (kitting/assembly).

Port and intermodal access shortens door-to-door transit and reduces handling steps. Key considerations include container dwell times at Liverpool terminals, rail freight frequency to inland hubs, and highway connectivity to major markets; these factors lower drayage, reduce transit variability, and can cut inventory buffer requirements.

Essential capabilities include an enterprise WMS with real-time inventory, API-based carrier and marketplace integrations, EDI/flat-file options for B2B customers, reporting dashboards, and support for barcode/RFID. Also confirm SLA monitoring, exception workflows, and automated returns processing to maintain service levels during growth.

Major cost drivers are warehousing rent per sqm, labour rates and productivity, local distribution distances to priority markets, and inbound/outbound transport costs. To optimise: choose a footprint with scalable capacity, negotiate tiered labour agreements, consolidate cross-docks to reduce linehaul miles, and leverage 3PL carrier contracts for volume discounts.