Require a modern WMS with API/EDI connectivity, real-time inventory visibility, barcode scanning, and scalable picking processes. Confirm capacity for kitting, returns processing, thermal labelling, and SLA-backed cutoffs for same-day or next-day dispatch to meet omnichannel expectations.

Prioritise dock-level loading, pallet racking density, mezzanine capability, secure staging areas, segregation for returns, and temperature control if needed. Verify yard space for trailers, number of docks per shift, and availability of surge space for seasonality.

Pricing usually combines storage (per pallet or per cubic metre), inbound receiving, picks-per-order, packing materials, and outbound freight pass-throughs. Negotiate minimum guarantees, volume tiers, billing frequency, and bundled service discounts for long-term contracts to lower unit costs.

Evaluate proximity to the M4, local courier hubs, and regional depots, plus documented transit times to your primary delivery zones. Request carrier lane maps, sample ETAs, and historic performance data to model delivery windows and total landed time for key SKUs.