Evaluate transit time reductions, warehouse footprint and slotting flexibility, WMS/API integrations, order-pick accuracy, and carrier network depth. Also review inbound cut-offs, outbound pick windows, and the 3PL's experience with SKU velocity segmentation and reverse logistics to support omnichannel flows.

Proximity to coastal ports and Pleiku Airport affects trucking distances, FCL/LCL routing, and air freight viability. Shorter feeder distances reduce drayage and transit risk; evaluate typical trucking lead times, seasonal road conditions, and consolidated carrier departures to estimate landed cost and SLA reliability.

Key capabilities include pallet racking, cross-dock areas, climate-controlled zones (if required), barcode scanning, modern WMS with API/EDI, and designated returns processing. Prioritize 3PLs that offer scalable pick-and-pack, value‑add packing, and real-time inventory visibility for channel-specific SLA adherence.

Negotiate clear line items for storage (per pallet/m2), handling (per pick/pack), inbound receiving, order minimums, and replenishment fees. Include fuel surcharges, peak-season adjustments, and performance incentives or penalties tied to OTIF and accuracy to preserve predictable margins.

Request carrier maps, sample transit times to major delivery zones, and KPIs such as on-time delivery, claims rate, and average transit days. Review the 3PL's agreements with local couriers and freight carriers, track record for seasonal peaks, and systems for real-time tracking and exception management.