Evaluate throughput (orders/hr), inventory accuracy, WMS/API integrations, SLA performance, pick-and-pack labor models, storage density, value-added services (kitting, labeling, returns), and local customs support. Check ramping capacity for peak seasons and clear KPIs for chargebacks and service performance.

Close links to Noi Bai Airport and Hai Phong port reduce inland drayage and handling steps, enabling shorter door-to-door transit and better consolidation. Reduced drayage lowers overall landed cost and supports more frequent, smaller replenishment cycles that improve working capital efficiency.

Require climate-controlled zones with temperature monitoring, bonded storage and customs clearance experience, secure pallet racking and surveillance, documented reverse-logistics processes, and certifications relevant to your product (e.g., HACCP for food, GDP for pharma). Ensure traceability and audit trails.

Compare storage (per-pallet/cbm), handling (per-pick, per-order), inbound/outbound receiving fees, minimums, seasonality surcharges, and value-added charges. Model TCO with typical SKU velocity, returns rate, and service levels—include transit time impact on inventory carrying cost to identify true cost-to-serve.