Prioritize measurable KPIs: order accuracy, on-time shipment rate, dock-to-inventory lead time, inventory accuracy, and pick/pack throughput. Verify WMS and API integration capability, customs brokerage performance, disaster recovery plans, and sample SLA penalties. Request scorecards from current customers and a site visit or video audit to validate processes.

Confirm port proximity and quay handling, scheduled feeder connections to Australia/New Zealand/Asia, bonded storage options, cold chain capacity if required, and road access for final‑mile distribution. Assess on-site equipment, container stuffing/unstuffing capability, and local carrier partnerships for reliable onward movement.

Location near the primary port reduces drayage and dwell time; right-sized DCs lower inventory carrying costs and overstock risk. A multi-node approach can reduce transit times to remote customers but increases management complexity and fixed costs—model SKU velocity, safety stock, and consolidation frequency to optimize DC footprint.

Negotiate clear unit rates for storage, receiving, pick/pack, returns processing, and value‑added services; define accessorial charges, onboarding fees, minimums, and invoice cadence. Include SLA credits, fuel and currency adjustment clauses, lead time commitments for seasonal scaling, and visibility requirements (EDI/API) to avoid surprise costs.